Refund Policy

At embersmalls, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, which is why we offer a flexible and transparent Refund Policy to ensure that you can shop with confidence. This Refund Policy outlines the terms and conditions for returning products and receiving refunds, including eligibility requirements, return procedures, and refund timelines. By purchasing a product from embersmalls, you agree to the terms of this Refund Policy.
Eligibility for Returns. We accept returns for most products purchased from embersmallswithin 60 days from the date of delivery. To be eligible for a refund, the product must be in its original condition, unused, and in its original packaging, with all tags, labels, and accessories intact. Products that are damaged, used, altered, or missing parts are not eligible for a refund, unless the damage or defect occurred during shipping or was present at the time of delivery. Customized products are also not eligible for a refund, unless they are defective or do not match the specifications you provided.
Defective Products. If you receive a defective product (i.e., a product that is malfunctioning, damaged, or does not work as described), you may return it for a full refund, replacement, or repair, at your option. To qualify for a defective product return, you must contact our customer service team within 60 days of delivery and provide evidence of the defect, such as photos or videos. Our team will review your claim and provide you with instructions on how to return the product. We will cover the cost of return shipping for defective products, and we will process your refund or replacement as quickly as possible.
Return Procedure. To initiate a return, please follow these steps: 1. Contact our customer service team at support@embersmalls.com within 60 days of delivery, providing your order number, product name, and a clear description of the reason for the return. 2. Our customer service team will review your request and provide you with a Return Authorization (RA) number and return shipping instructions. 3. Package the product securely in its original packaging, including all tags, labels, and accessories, and clearly mark the RA number on the outside of the package. 4. Ship the product back to us using the shipping method specified in the return instructions. Please note that you are responsible for the cost of return shipping for non-defective products. We recommend using a trackable shipping service to ensure that the product is delivered safely to us.
Return Inspection. Once we receive your returned product, our team will inspect it to verify that it meets the eligibility requirements for a refund. This inspection typically takes 3 to 5 business days. If the product is eligible for a refund, we will process the refund to your original payment method. If the product is not eligible for a refund (e.g., it is damaged, used, or missing parts), we will contact you to inform you of our decision and may return the product to you at your expense.
Refund Timelines. We process refunds within 5 to 10 business days after verifying that the returned product is eligible for a refund. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution. Credit card refunds typically take 3 to 7 business days to process, while PayPal refunds may take 1 to 3 business days. We will send you an email notification once your refund has been processed, so you can track its progress.
Refund Amount. For eligible returns, the refund amount will be equal to the total amount you paid for the product, including any taxes (if applicable). Please note that shipping costs are non-refundable for non-defective products, as we offer global free shipping on all orders. If you received a discount or promotional offer on your purchase, the refund amount will be adjusted to reflect the discounted price you paid.
Exchanges. If you would like to exchange a product for a different size, color, or model, please follow the return procedure outlined above and indicate that you would like an exchange in your initial contact with our customer service team. Once we receive and inspect the returned product, we will process the exchange and ship the new product to you free of charge. Please note that exchanges are subject to product availability. If the product you want to exchange for is out of stock, we will offer you a refund instead.
Cancellations. If you wish to cancel an order, you must contact our customer service team at support@embersmalls.com before the order has been shipped. Once an order has been shipped, we cannot cancel it, but you can return the product once you receive it in accordance with this Refund Policy. If your order is canceled before it is shipped, we will process a full refund to your original payment method within 5 to 10 business days.
Special Notes. We reserve the right to refuse returns or refunds if we suspect fraud, abuse, or misuse of our Refund Policy. This includes, but is not limited to, returning products that have been used, damaged, or altered, or returning products that were not purchased from embersmalls. We also reserve the right to modify this Refund Policy at any time, and any changes will be posted on our website with a new effective date. Your continued use of our website or purchase of our products after the updated Refund Policy is posted constitutes your consent to the changes.
If you have any questions or concerns about our Refund Policy, or if you need assistance with a return or refund, please contact our customer service team at support@embersmalls.com. We are committed to helping you resolve any issues and ensuring that you are satisfied with your purchase.